YHN is a housing repairs app that enables Your Homes Newcastle’s tenants to report internal and external problems and repairs. It is a simple process that sends the details of what the issue is, where is it, allows tenants to attach an image and confirm their availability for the repair to be undertaken.
Your Homes Newcastle receives the report immediately and communicates with the tenant within the app. This means all messages are sent and received by the app, so that the tenant can easily see all the comments, questions and the status of the repair, and the repairs process can be managed as quickly as possible. The app allows tenants to report multiple problems/ repairs and see them all separately.
In addition to housing repairs reporting, this app provides tenants with the ability to bid for properties through Tyne and Wear Homes, access Universal Jobmatch from Jobcentre Plus, Universal Credit guidance from the Department for Work and Pensions (DWP) and a range of financial, benefit and budgeting advice from The Money Advice Service, as well as a number of other local services.
The app also allows the reporting of anti-social behaviour and environmental issues.
This application is not designed or suitable for the purposes of reporting emergency repairs.